Real questions, real gaps
What account teams got wrong, and then got right.
10 real questions from IT and technology programs on Atrivity, each answered by between 197 and 349 account managers and partners. On average, the error rate fell from 64% at the first attempt to 38% at the last.
IT service management242 learners
In release management, a release that fixes several known errors is a...
first attempt48%last attempt17%
What the company gainsA shared ITIL vocabulary with the client's IT teams
Product and offer219 learners
What availability SLA does our IP VPN service offer as standard?
first attempt75%last attempt45%
What the company gainsContracts sold with correct commitments, so fewer disputes and service credits
Product and offer220 learners
Which contact detail is mandatory in a low-cost airline booking?
first attempt63%last attempt33%
What the company gainsFewer booking errors and less agency rework
Solution selling197 learners
Can our legal knowledge database be sold to a public administration?
first attempt84%last attempt56%
What the company gainsA segment reps were ignoring is now in play, which grows the pipeline
Product and offer227 learners
In which IP VPN variant is the router owned by the customer and managed by us?
first attempt48%last attempt22%
What the company gainsNo offers the company cannot deliver
Solution selling227 learners
A company with sites in Europe, Japan and China, no in-house network team, concerned about application performance and using VoIP, needs...
first attempt62%last attempt38%
What the company gainsAccount managers propose the right architecture and upsell value-added services
Product and offer260 learners
Does our transfer-pricing tool calculate the economic value of the transaction?
first attempt75%last attempt52%
What the company gainsCustomer expectations are set correctly, which reduces churn and support load
IT service management242 learners
What is the main purpose of availability management?
first attempt58%last attempt36%
What the company gainsService conversations framed around business outcomes, not uptime alone
Product and offer219 learners
What is one advantage of our voice-over-IP service?
first attempt63%last attempt41%
What the company gainsA clear consolidation argument that speeds up migration deals
Product and offer349 learners
What does our printing technology's "3 Ms" promise stand for?
first attempt59%last attempt40%
What the company gainsA consistent value proposition across the partner channel
Real questions from client programs, anonymised and translated. Correct answers not shown; metrics unchanged.