Real questions, real gaps
What in-store promoters got wrong, and then got right.
10 real questions from consumer electronics programs on Atrivity, each answered by between 98 and 1,297 in-store promoters and sales staff. On average, the error rate fell from 60% at the first attempt to 35% at the last.
TV and audio188 learners
What kind of subwoofer does our mid-range soundbar have?
first attempt59%last attempt26%
What the company gainsInstallation questions handled at the shelf, which removes a purchase barrier
TV and audio154 learners
What is needed for a full HDR experience?
first attempt47%last attempt16%
What the company gainsCorrect expectations at purchase, so fewer returns and complaints
TV and audio154 learners
What is meant by HD Audio?
first attempt49%last attempt18%
What the company gainsPremium audio features explained in plain words, which lifts soundbar attach rate
Home appliances312 learners
What do the sensors of the washing machine's smart wash programme detect?
first attempt74%last attempt45%
What the company gainsThe flagship appliance feature is pitched accurately against competitors
TV and audio1,297 learners
What is the difference between these two soundbar references?
first attempt57%last attempt29%
What the company gainsNo invented differences, and the shopper gets the right SKU
Home appliances98 learners
A customer wants an American-style fridge that fits an oven-size tray. Which type do they need?
first attempt38%last attempt13%
What the company gainsNeeds-based recommendations that lead to the right, higher-value model
TV and audio154 learners
I want to show my phone or tablet on the TV. Which function do I need?
first attempt51%last attempt29%
What the company gainsA connected-ecosystem demo that sells cross-category
TV and audio154 learners
What is the main difference between these two TV series?
first attempt80%last attempt58%
What the company gainsA clear trade-up argument to the higher series
TV and audio1,297 learners
What is the function that analyses the picture block by block to improve colour, brightness and contrast called?
first attempt77%last attempt62%
What the company gainsPicture-quality features named and demonstrated correctly
TV and audio1,297 learners
Which HDR standard is most widely used by TV brands and content creators?
first attempt63%last attempt53%
What the company gainsPromoters answer compatibility questions with confidence
Real questions from client programs, anonymised and translated. Correct answers not shown; metrics unchanged.